Welcome to Waltham Forest Community and Family Health Services Ltd
With patients' needs at the heart of everything we do, our website has been designed to make it easy for you to gain instant access to the information you need. As well as specific practice details such as opening hours and how to register, you’ll find a wealth of useful pages covering a wide range of health issues along with links to other relevant medical organisations.
Online Consulting Out of Hours (E-consult)
The use of E-consult over the weekend (5 pm 17th September – 7.30 am 20th September) will not be available.
You can initially contact FedNet on 0208-519-3999 or NHS 111 Online https://111.nhs.uk
We urge everyone aged 36 and above who has not yet had their first vaccine to book on the national booking system. Anyone aged over 50 can book on the national site or call their GP.
If you have had your first vaccine, please make sure you have the second vaccine to ensure maximum protection. If you don’t hear about your second vaccination and it is more than 77 days since your first vaccine, there’s information on how to get your second dose.
There is comprehensive information, guidance, and answers to questions, including vaccination information for pregnant women, frontline health and social care staff and carers at COVID-19 Vaccination programme | East London Health & Care Partnership (eastlondonhcp.nhs.uk)
Getting the help you need
Some consultations are over the phone and via video but will assess your situation and invite you into the practice if needed.
We can arrange same-day appointments if you need urgent care but please don't visit without an appointment. Appointments will be held in the best way to keep you safe from Covid.
You can also contact 111, day or night, for other urgent health advice - including if you have concerns about your Covid-19 symptoms.
Please remember that 999 and A&E are for emergencies.
Please help reduce infections, protect the NHS and keep each other safe by following the latest rules.
Get Well, Keep Well
Of course we’re not just here for when you are unwell. Our team of healthcare professionals and back-up staff offer a number of clinics and services to promote good health and wellbeing whatever your medical condition.
We hope you enjoy having a look around the site and familiarising yourself with some of the online features such as ordering a repeat prescription. Whatever your thoughts, be sure to let us know via our feedback function. Comments and suggestions are always a great way of helping us continue to enhance the way we look after you.
Our Practice location is accessible to patients using a wheelchair, including disabled toilets. We also have a Loop system at reception for hard of hearing patients. We can arrange for interpreters to speak over the phone for patients who do not speak English.
ZERO TOLERANCE POLICY
A zero tolerance policy towards violent, threatening and abusive behaviour is now in place throughout the NHS.
The doctors, nurses and staff in this practice have the right to do their work in an environment free from violent, threatening or abusive behaviour and everything will be done to protect that right.
At no time will any such behaviour be tolerated in this Practice. If you do not respect the rights of our staff, we may choose to inform the police and make arrangements for you to be removed from our medical list.
(Site updated 17/09/2021)